Privacy Policy

1. Introduction and Scope

88big ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected through our website at https://88big.com, our mobile-optimized platform, and any related services we provide to Indonesian players. This policy explains what information we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal data.

By creating an account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. If you do not agree with this policy, you should not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account with 88big, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number).
• Contact Information: Email address, phone number (mobile), and residential address including city and postal code.
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), account number, and account holder name for deposit and withdrawal processing.
• Verification Documents: Copies of government-issued ID (KTP), proof of address, bank statements, or other documents required for Know Your Customer (KYC) compliance.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.
• Communication Data: Content of messages sent through our customer support channels, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you access and use 88big's platform, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, time spent on platform, click patterns, and navigation paths.
• Transaction History: Complete record of deposits, withdrawals, bets placed, game outcomes, bonus claims, and account balance changes.
• IP Address and Location: Your internet protocol (IP) address and approximate geographic location derived from IP address to verify Indonesian residency.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage. See our Cookie section below for details.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) when you make deposits or receive withdrawals.
• Identity Verification Services: Age verification and identity authentication data from third-party verification providers to ensure compliance with our 21+ age requirement.
• Fraud Prevention Services: Information from fraud detection and prevention databases to protect against account takeover, payment fraud, and other security threats.

3. How We Use Your Information

88big uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating, maintaining, and securing your player account.
• Processing deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon).
• Enabling you to place bets, play casino games, and access all platform features.
• Maintaining your gaming history, transaction records, and account preferences.
• Providing customer support and responding to your inquiries in Indonesian or English.
• Communicating important account updates, security alerts, and service changes.

3.2 Verification and Compliance

• Verifying your identity and age to ensure you meet our 21+ requirement.
• Confirming Indonesian residency and bank account ownership.
• Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Detecting and preventing fraud, collusion, multiple accounts, and other prohibited activities.
• Enforcing our Terms & Conditions and protecting the integrity of our gaming platform.

3.3 Platform Improvement and Personalization

• Analyzing platform usage patterns to improve user experience and optimize performance.
• Personalizing game recommendations and promotional offers based on your preferences.
• Testing new features and conducting A/B tests to enhance functionality.
• Troubleshooting technical issues and resolving bugs.
• Conducting research and analytics to understand player behavior and preferences.

3.4 Marketing and Promotions

• Sending promotional emails about bonuses, tournaments, and special offers tailored to Indonesian players.
• Notifying you about new games, features, and platform updates.
• Administering loyalty programs and calculating reward points based on your gaming activity.
• Delivering targeted promotions for events popular in Indonesia such as BRI Liga 1 matches or Indonesian Independence Day specials.

Note: You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in promotional emails. Opting out will not affect essential service communications such as transaction confirmations and security alerts.

3.5 Security and Fraud Prevention

• Monitoring for suspicious activity, unusual betting patterns, and potential security breaches.
• Preventing unauthorized access to accounts and protecting against cyber attacks.
• Investigating suspected fraud, money laundering, collusion, and terms violations.
• Cooperating with law enforcement agencies when legally required.

3.6 Responsible Gaming

• Implementing responsible gaming tools such as deposit limits, loss limits, and self-exclusion features.
• Monitoring gameplay patterns for signs of problem gambling behavior.
• Enforcing our 21+ age restriction and preventing underage gambling.
• Providing access to gambling support resources for Indonesian players.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you, including providing gaming services, processing transactions, and managing your account.
• Legal Compliance: Processing is required to comply with legal obligations such as KYC/AML regulations, age verification requirements, and financial reporting duties.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, improving our services, ensuring platform security, and marketing our products, provided these interests do not override your privacy rights.
• Consent: For certain processing activities such as marketing communications and optional data collection, we rely on your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

88big does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and payment gateway providers to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers to verify your identity, age, and residency status.
• Game Providers: Casino game studios and live dealer platforms to deliver gaming content and track gameplay.
• Customer Support Tools: Live chat software providers and email service platforms to facilitate customer communications.
• Analytics Services: Analytics platforms to understand user behavior and improve our services (data is anonymized where possible).
• Security Providers: Fraud detection services, cybersecurity firms, and data backup providers to protect our platform and your data.

All third-party service providers are contractually obligated to protect your information, use it only for specified purposes, and maintain confidentiality standards consistent with this Privacy Policy.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or government agencies when:

• Required by applicable law, court order, or legal process.
• Necessary to investigate suspected illegal activity, fraud, or terms violations.
• Required to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) regulations.
• Essential to protect the safety, rights, or property of 88big, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and account dashboard message before your information becomes subject to a different privacy policy.

6. Data Retention

88big retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: While your account remains active, we retain all associated personal data to provide continuous service.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial record-keeping requirements, resolve disputes, and prevent fraud.
• Transaction Records: Deposit, withdrawal, and betting history are retained for 7 years per financial regulatory requirements.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to honor your preference.
• Legal Hold: Data may be retained longer if subject to legal proceedings, regulatory investigation, or required for resolving disputes.

After the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

7. Your Privacy Rights

As a user of 88big's services, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal data we hold about you. This includes your account information, transaction history, verification documents, and communications with customer support. Most information is accessible directly through your account dashboard.

7.2 Right to Correction

You may update or correct inaccurate personal information through your account settings. For changes requiring verification (such as name or date of birth), contact our support team with appropriate documentation.

7.3 Right to Deletion

You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that closing your account and deleting data is permanent and irreversible. Outstanding balances must be withdrawn before account closure.

7.4 Right to Restriction

You may request temporary restriction of data processing in certain circumstances, such as while disputing data accuracy or objecting to processing. During restriction, we will store your data but not actively use it except for essential purposes.

7.5 Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, machine-readable format to transfer to another service provider where technically feasible.

7.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through account settings or unsubscribe links.

7.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within 30 days. Identity verification may be required before processing requests to protect against unauthorized access.

8. Cookies and Tracking Technologies

88big uses cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. Cookies are small text files stored on your device that enable certain functionality.

You can control cookie settings through your browser preferences. Note that disabling essential cookies may prevent access to certain platform features. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored.

9. Data Security Measures

88big implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology, the same standard used by Indonesian banks for online banking.
• Secure Storage: Personal data is stored on secure servers with restricted physical and digital access, protected by firewalls and intrusion detection systems.
• Access Controls: Employee access to personal data is limited to authorized personnel with legitimate business needs, governed by strict confidentiality agreements.
• Password Protection: Player passwords are hashed and salted using industry-standard cryptographic algorithms, making them unreadable even to our staff.
• Regular Audits: We conduct regular security assessments, vulnerability testing, and penetration testing by independent security firms.
• Monitoring: Our security team monitors for suspicious activity 24/7, with automated alerts for potential threats or anomalies.
• Backup and Recovery: Regular encrypted backups ensure data can be recovered in case of system failure or disaster.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You share responsibility for protecting your account by keeping login credentials confidential, using strong passwords, and logging out after each session, especially on shared devices.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring recipients to protect your data to standards comparable to this Privacy Policy.
• Ensuring service providers maintain adequate security measures and comply with international data protection standards.
• Using encryption during transmission to protect data in transit across borders.

11. Children's Privacy

88big strictly prohibits use of our services by individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. Our registration process includes age verification, and we may request government-issued identification to confirm age at any time. If we discover that an account holder is under 21, we will immediately close the account, prohibit future access, and delete all associated personal information. If you believe a minor has created an account, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

88big reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to the address associated with your account.
• Prominent notice on our website and in your account dashboard.
• Updated "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes acceptance of the revised policy. If you disagree with changes, you may close your account by contacting our support team.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard with Indonesian-speaking representatives
• Response Time: We aim to respond to privacy inquiries within 4 hours, with most issues resolved within 24 hours

Our dedicated privacy team is committed to addressing your concerns and protecting your rights. When contacting us about privacy matters, please include your account username (but not your password) and a detailed description of your inquiry or request.